Resident Communication Program
Kestra Apartments · Building Envelope Remediation
Kestra Apartments · Building Envelope Remediation
Kestra stays fully occupied for all 14 months. Every resident is a neighbor to an active demolition wall, a scaffold leg, or an open window opening. The notice program is how we convert that disruption from a surprise into a scheduled, documented event.
A resident who was told on Monday that saws start Thursday does not call the management office on Thursday. Notice volume moves the call from Greystar's leasing office to Dueall's superintendent, where it can actually be answered.
Unprepared units are the number one cause of lost crew days on occupied restoration: cars in the way, screens still in place, balconies loaded, no one home to let the crew in. Advance written notice with a hard deadline and time is what keeps a 9:00 AM crew productive at 9:15.
Every notice states, in writing and before the work, that demolition vibration can crack drywall and drop wall hangings, and that valuables must come off balconies. Delivery is photographed and logged. That record protects the Owner as much as it protects Dueall.
These are Dueall's standing templates, already in use on occupied restoration work. Kestra gets the project-specific version of a form that has already been through the field. Nothing here is being invented on the fly at month seven.
Each marker is a notice that hits resident doors. Positions are calculated from the contract sequence: Building 1 first, Building 4 in parallel across the pond, Building 2 third, Building 3 last after Building 1's scaffold is released. Click any marker for the notice detail.
The full standing set. Counts are calculated from the Kestra unit and building inventory, not estimated: 61 units in Building 1, 69 in Building 4, 86 in Building 2, 64 in Building 3.
Notice types N-06 and N-08 are targeted rather than building-wide. N-06 goes to fourth-floor units under active roof tear-off. N-08 goes to the units selected for ASTM E1105 water testing at 10% of reused openings per building, per Engineer direction. Weekly look-ahead sheets are posted at mail kiosks and are counted as postings, not door deliveries.
These are the real documents, project-specific, ready for the Owner's review. Printed as 4.25 × 11 door knockers for unit doors and as 8.5 × 11 handouts for the Owner's representative and mail kiosks.
Nothing reaches a resident without the Owner's representative seeing it first. That is the control that makes direct-to-resident delivery safe for Greystar.
Superintendent pulls the three-week look-ahead, fills the project template with building, elevation, dates and times. No blank fields leave the trailer.
Draft goes to the Owner's representative as a PDF a minimum of 12 business days before the work, allowing a 48-hour review window before printing.
Door knocker on every affected unit door a minimum of 10 business days out, plus posting at mail kiosks and the leasing office, plus PDF to the Owner's rep for email distribution.
Delivery date, time, building, unit range and a photo of the posted notice go into the daily log. That log is the documentation record if damage or access is ever disputed.
For interior access work, a second reminder knock 48 hours prior. Non-responders are escalated to the Owner's rep for contact, not left to block the crew.